Job Description - Key Responsibilities * Develop and institutionalize TOGAF-aligned enterprise architecture frameworks, integration standards, and governance models to ensure scalability, security, and interoperability across all business systems. * Define and continuously evolve the architectural vision, strategy, and roadmap for the centralized enterprise platform that unifies CCM platforms, ERP (D365 F&O), CRM (D365 Sales), AI, and Data Analytics ecosystems. * Lead the end-to-end design and delivery of cloud-native, event-driven, microservices architectures across AWS, Azure, and hybrid environments. * Architect AI-powered communication orchestration and real-time adaptive systems enabling predictive analytics, intelligent content governance, and personalized customer engagement. * Drive seamless integration between CCM, ERP, CRM, ECM, and Power Platform ecosystems
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