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Software Engineer
Software Engineer
Convergence Group Ltd
Shirley, B90 4RZ
£50000.00 to £60000.00 per year plus additional benefits
At Convergence Group, we’ve spent the last 20 years building a business that lasts - powered by resilience, continuous improvement, and a product-led mindset. Now, we’re scaling fast and shaking up an industry that’s ripe for innovation. As a Software Engineer at Convergence, you’ll play a key role across the entire software development lifecycle, from planning and architecture through delivery and maintenance. You’ll help us evolve our connectivity products and internal tools using modern technologies -while contributing to an engineering culture that values clean code, autonomy, and continuous improvement. * Build and maintain high-quality, scalable web applications using C#, JavaScript, web development frameworks and libraries (e.g. React, Next.js, Blazor), and Azure services. * Design intuitive front-end experiences and robust back-end logic with seamless ...
At Convergence Group, we’ve spent the last 20 years building a business that lasts - powered by resilience, continuous improvement, and a product-led mindset. Now, we’re scaling fast and shaking up an industry that’s ripe for innovation. As a Software Engineer at Convergence, you’ll play a key role across the entire software development lifecycle, from planning and architecture through delivery and maintenance. You’ll help us evolve our connectivity products and internal tools using modern technologies -while contributing to an engineering culture that values clean code, autonomy, and continuous improvement. * Build and maintain high-quality, scalable web applications using C#, JavaScript, web development frameworks and libraries (e.g. React, Next.js, Blazor), and Azure services. * Design intuitive front-end experiences and robust back-end logic with seamless ...
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Job Title: Salesforce Vlocity Developer - Location: Windsor, UK (Hybrid 1 day per week onsite) Contract Duration: 6 Months - Day Rate: £500 Inside IR35 - About the Role - We are looking for an experienced Salesforce Vlocity Developer to join a major business unit on a 6-month contract. This is a hybrid role requiring weekly onsite presence in Windsor, offering an exciting opportunity to work on cutting-edge Salesforce solutions within a collaborative team environment. Key Responsibilities * Design and develop custom Vlocity solutions on the Salesforce platform, including CPQ, CLM, and OmniStudio. * Translate business and product requirements into technical specifications. * Build and maintain Vlocity data models, including objects, fields, and relationships. * Develop custom Apex classes, triggers, and Lightning Web Components.
Job Title: Salesforce Vlocity Developer - Location: Windsor, UK (Hybrid 1 day per week onsite) Contract Duration: 6 Months - Day Rate: £500 Inside IR35 - About the Role - We are looking for an experienced Salesforce Vlocity Developer to join a major business unit on a 6-month contract. This is a hybrid role requiring weekly onsite presence in Windsor, offering an exciting opportunity to work on cutting-edge Salesforce solutions within a collaborative team environment. Key Responsibilities * Design and develop custom Vlocity solutions on the Salesforce platform, including CPQ, CLM, and OmniStudio. * Translate business and product requirements into technical specifications. * Build and maintain Vlocity data models, including objects, fields, and relationships. * Develop custom Apex classes, triggers, and Lightning Web Components.
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Reynolds and Reynolds is currently seeking candidates with prior experience of software development in .NET to work on technical and functional enhancements within its automotive dealer management platforms. This is primarily a back-end role working in web services, data shaping and validation, building APIs, and interfacing with 3rd parties and partner systems - This is a great opportunity to work alongside experienced software development teams and product designers to help deliver significant and exciting projects for the dynamic retail automotive and commercial vehicle markets. The vacancies are based in our Birmingham UK office. 2+ years prior work experience in .NET (C# or VB.NET) oMicrosoft SQL Server (database design, DBA, stored procedures, OLAP and reporting) oWeb services integration using SOAP or REST APIs - A degree in Computer Science would be an advanta
Reynolds and Reynolds is currently seeking candidates with prior experience of software development in .NET to work on technical and functional enhancements within its automotive dealer management platforms. This is primarily a back-end role working in web services, data shaping and validation, building APIs, and interfacing with 3rd parties and partner systems - This is a great opportunity to work alongside experienced software development teams and product designers to help deliver significant and exciting projects for the dynamic retail automotive and commercial vehicle markets. The vacancies are based in our Birmingham UK office. 2+ years prior work experience in .NET (C# or VB.NET) oMicrosoft SQL Server (database design, DBA, stored procedures, OLAP and reporting) oWeb services integration using SOAP or REST APIs - A degree in Computer Science would be an advanta
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Product & Propositions Lead - Managed Services
Product & Propositions Lead - Managed Services
Intercity Technology Limited
Birmingham, West Midlands
Competitive Salary
Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionaryProducts & Propositions Lead - Managed Serviceto shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments, excel at turning insights into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Product Strategy & Innovation * Lead the development of Managed Services propositions from concept to market. * Deliver innovations based on customer, market, and technology insights. * Collaborate with sales, technical, commercial, and service delivery teams to exceed growth targets.
Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionaryProducts & Propositions Lead - Managed Serviceto shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments, excel at turning insights into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Product Strategy & Innovation * Lead the development of Managed Services propositions from concept to market. * Deliver innovations based on customer, market, and technology insights. * Collaborate with sales, technical, commercial, and service delivery teams to exceed growth targets.
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Location: London, UK (Hybrid 3 days per week onsite)?? Type: Contract (6 months) | Rate: Market Rate (Inside IR35) About the Role - Our client, a leading global organization, is seeking an experienced and results-driven Technical Lead Braze Campaigns to join a leading technology team in London. In this role, you will lead the design, implementation, and optimization of data-driven, multi-channel customer engagement campaigns using the Braze platform. Youll guide and mentor technical teams, collaborate closely with marketing, product, and data stakeholders, and ensure the delivery of secure, scalable, and personalized customer journeys. Key Responsibilities * Lead the end-to-end technical implementation of Braze-powered campaigns across email, push notifications (mobile & web), in-app messaging, and content cards.
Location: London, UK (Hybrid 3 days per week onsite)?? Type: Contract (6 months) | Rate: Market Rate (Inside IR35) About the Role - Our client, a leading global organization, is seeking an experienced and results-driven Technical Lead Braze Campaigns to join a leading technology team in London. In this role, you will lead the design, implementation, and optimization of data-driven, multi-channel customer engagement campaigns using the Braze platform. Youll guide and mentor technical teams, collaborate closely with marketing, product, and data stakeholders, and ensure the delivery of secure, scalable, and personalized customer journeys. Key Responsibilities * Lead the end-to-end technical implementation of Braze-powered campaigns across email, push notifications (mobile & web), in-app messaging, and content cards.
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We have an exciting opportunity for a Senior Salesforce Administrator / Developer(Technical Specialist) at NPL. The focus for this role is to lead on the design, development, and support of the platform. Youll be joining the Enterprise Systems team. Salesforce is becoming a crucial business tool within NPL and we require a Snr Salesforce Administrator/Developer(Technical Specialist) to support the adoption within the business. The person will be required to collaborate withkey stakeholders in the organisation, including Sales, Marketing, Commercial Excellence,business analysts,project managersand end-users to gather and analyse their business needs and requirements, and to consequently drive the development of the Salesforce platform in response to those needs to meet strategic objectives. This role will be looked upon to execute and lead on technical implementations
We have an exciting opportunity for a Senior Salesforce Administrator / Developer(Technical Specialist) at NPL. The focus for this role is to lead on the design, development, and support of the platform. Youll be joining the Enterprise Systems team. Salesforce is becoming a crucial business tool within NPL and we require a Snr Salesforce Administrator/Developer(Technical Specialist) to support the adoption within the business. The person will be required to collaborate withkey stakeholders in the organisation, including Sales, Marketing, Commercial Excellence,business analysts,project managersand end-users to gather and analyse their business needs and requirements, and to consequently drive the development of the Salesforce platform in response to those needs to meet strategic objectives. This role will be looked upon to execute and lead on technical implementations
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Job Role:Senior Full-Stack PHP Developer - Working Hours:5 days per week - Job Type:Permanent - Salary:£70,000 - £85,000 depending on experience - Location:London - Remote: 4 days remote - 1 day on-site in London office - Postcode NW6 - About the Company - Our client is a rapidly growing platform that connects individuals with industry professionals for special events. By offering unique opportunities, the platform allows professionals in the field to achieve higher earnings while enjoying enhanced flexibility and a better work-life balance. Role Overview - This is an exciting opportunity to join a high-growth, early-stage startup. As a Full-Stack Developer, youll work closely with the founders and engineers in a tight-knit, London-based team. Youll have a direct impact on the companys expansion into new international markets, shaping the future of the business.
Job Role:Senior Full-Stack PHP Developer - Working Hours:5 days per week - Job Type:Permanent - Salary:£70,000 - £85,000 depending on experience - Location:London - Remote: 4 days remote - 1 day on-site in London office - Postcode NW6 - About the Company - Our client is a rapidly growing platform that connects individuals with industry professionals for special events. By offering unique opportunities, the platform allows professionals in the field to achieve higher earnings while enjoying enhanced flexibility and a better work-life balance. Role Overview - This is an exciting opportunity to join a high-growth, early-stage startup. As a Full-Stack Developer, youll work closely with the founders and engineers in a tight-knit, London-based team. Youll have a direct impact on the companys expansion into new international markets, shaping the future of the business.
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Role: Front-End Developer - Location: Kenilworth (Hybrid 2 Days In-Office Weekly) Salary: £30,000 - £40,000 - Network IT are looking for a Front-End Developer to join a dynamic Information Services team, where youll help shape and maintain engaging, responsive digital platforms. Reporting to the Senior Web Developer, youll support and evolve the organisations web presence, working closely with external web development colleagues to deliver impactful solutions. This is a fantastic opportunity for someone who has great experience as a Front-End Web Developer, who would like to be taught back-end skill set. What youll be doing as a Front-End Web Developer * Develop, support, and enhance web-based solutions and content management systems (CMS), primarily using Umbraco v13 * Collaborate with Communications and Design teams to implement intuitive front-end changes
Role: Front-End Developer - Location: Kenilworth (Hybrid 2 Days In-Office Weekly) Salary: £30,000 - £40,000 - Network IT are looking for a Front-End Developer to join a dynamic Information Services team, where youll help shape and maintain engaging, responsive digital platforms. Reporting to the Senior Web Developer, youll support and evolve the organisations web presence, working closely with external web development colleagues to deliver impactful solutions. This is a fantastic opportunity for someone who has great experience as a Front-End Web Developer, who would like to be taught back-end skill set. What youll be doing as a Front-End Web Developer * Develop, support, and enhance web-based solutions and content management systems (CMS), primarily using Umbraco v13 * Collaborate with Communications and Design teams to implement intuitive front-end changes
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Are you an experienced Salesforce Architect, looking to take on a challenging role, at a global, 500+ staff strong UK based Software product company? You’ll be keen to take on a key role within the Data Ops team & own all things Salesforce related, across the technical, data & stakeholder management piece. Working across the business in this highly visible role, not only is Salesforce used extensively, internally, but they are also major Salesforce partners & are embedded into the Salesforce Ecosystem. Mainly, you should be a technical expert in Salesforce but also have the functional soft skills to make sure that the architecture & business requirements are effectively translated into reality. Role title: Salesforce Architect. Senior Salesforce Developer. Location: Central London – but largely irrelevant as this role is 98% remote.
Are you an experienced Salesforce Architect, looking to take on a challenging role, at a global, 500+ staff strong UK based Software product company? You’ll be keen to take on a key role within the Data Ops team & own all things Salesforce related, across the technical, data & stakeholder management piece. Working across the business in this highly visible role, not only is Salesforce used extensively, internally, but they are also major Salesforce partners & are embedded into the Salesforce Ecosystem. Mainly, you should be a technical expert in Salesforce but also have the functional soft skills to make sure that the architecture & business requirements are effectively translated into reality. Role title: Salesforce Architect. Senior Salesforce Developer. Location: Central London – but largely irrelevant as this role is 98% remote.
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Job Role: Senior Full-Stack PHP Developer - Working Hours: 5 days per week - Job Type: Permanent - Salary: £70,000 - £85,000 depending on experience - Location: London - Remote: 4 days remote - 1 day on-site in London office - Postcode NW6 - About the Company - Our client is a rapidly growing platform that connects individuals with industry professionals for special events. By offering unique opportunities, the platform allows professionals in the field to achieve higher earnings while enjoying enhanced flexibility and a better work-life balance. Role Overview - This is an exciting opportunity to join a high-growth, early-stage startup. As a Full-Stack Developer, youll work closely with the founders and engineers in a tight-knit, London-based team. Youll have a direct impact on the companys expansion into new international markets, shaping the future of the business.
Job Role: Senior Full-Stack PHP Developer - Working Hours: 5 days per week - Job Type: Permanent - Salary: £70,000 - £85,000 depending on experience - Location: London - Remote: 4 days remote - 1 day on-site in London office - Postcode NW6 - About the Company - Our client is a rapidly growing platform that connects individuals with industry professionals for special events. By offering unique opportunities, the platform allows professionals in the field to achieve higher earnings while enjoying enhanced flexibility and a better work-life balance. Role Overview - This is an exciting opportunity to join a high-growth, early-stage startup. As a Full-Stack Developer, youll work closely with the founders and engineers in a tight-knit, London-based team. Youll have a direct impact on the companys expansion into new international markets, shaping the future of the business.
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Senior Frontend Engineer (Next.js / React) High-Growth SaaS | Build Elegant, User-First Products - In partnership with Robert Half Limited. We're a high-growth SaaS company scaling fast, and we're looking for a Senior Frontend Engineer to join our team. This is a chance to shape products used by thousands of customers, working with modern tools and a team that values craftsmanship, speed, and impact. What You'll Do * Build and scale complex, high-performing web applications with Next.js and React * Collaborate with design and product to create polished, intuitive, responsive interfaces * Drive improvements in performance, accessibility, and scalability across platforms * Contribute to architecture decisions, code reviews, and design discussions * Champion best practices in frontend engineering, testing, and CI/CD * Mentor and support teammates to raise the engineering
Senior Frontend Engineer (Next.js / React) High-Growth SaaS | Build Elegant, User-First Products - In partnership with Robert Half Limited. We're a high-growth SaaS company scaling fast, and we're looking for a Senior Frontend Engineer to join our team. This is a chance to shape products used by thousands of customers, working with modern tools and a team that values craftsmanship, speed, and impact. What You'll Do * Build and scale complex, high-performing web applications with Next.js and React * Collaborate with design and product to create polished, intuitive, responsive interfaces * Drive improvements in performance, accessibility, and scalability across platforms * Contribute to architecture decisions, code reviews, and design discussions * Champion best practices in frontend engineering, testing, and CI/CD * Mentor and support teammates to raise the engineering
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Python Developer - sought by leading investment bank based in Canary Wharf - Contract - Hybrid - Key Responsibilities - o Historical index back-testing - o Daily pricing and index computation - o Weighting and rebalancing logic - o Attribution and decomposition analytics * Build robust APIs using FastAPI or Flask * Collaborate directly with business users to gather requirements and iterate quickly * Implement testing, versioning, and data validation processes * Ensure integration with internal data sources and reporting tools - Required Skills * 5+ years of Python development experience, ideally in financial services or commodities * Strong proficiency in Pandas, NumPy, and time-series data manipulation * Proven experience with FastAPI or Flask * Familiarity with large datasets and real-time data pipelines * Excellent debugging, profiling, and performance optimization
Python Developer - sought by leading investment bank based in Canary Wharf - Contract - Hybrid - Key Responsibilities - o Historical index back-testing - o Daily pricing and index computation - o Weighting and rebalancing logic - o Attribution and decomposition analytics * Build robust APIs using FastAPI or Flask * Collaborate directly with business users to gather requirements and iterate quickly * Implement testing, versioning, and data validation processes * Ensure integration with internal data sources and reporting tools - Required Skills * 5+ years of Python development experience, ideally in financial services or commodities * Strong proficiency in Pandas, NumPy, and time-series data manipulation * Proven experience with FastAPI or Flask * Familiarity with large datasets and real-time data pipelines * Excellent debugging, profiling, and performance optimization
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Python Developer - sought by leading investment bank based in Canary Wharf - Contract - Hybrid - Key Responsibilities - o Historical index back-testing - o Daily pricing and index computation - o Weighting and rebalancing logic - o Attribution and decomposition analytics * Build robust APIs using FastAPI or Flask * Collaborate directly with business users to gather requirements and iterate quickly * Implement testing, versioning, and data validation processes * Ensure integration with internal data sources and reporting tools - Required Skills * 5+ years of Python development experience, ideally in financial services or commodities * Strong proficiency in Pandas, NumPy, and time-series data manipulation * Proven experience with FastAPI or Flask * Familiarity with large datasets and real-time data pipelines * Excellent debugging, profiling, and performance optimization
Python Developer - sought by leading investment bank based in Canary Wharf - Contract - Hybrid - Key Responsibilities - o Historical index back-testing - o Daily pricing and index computation - o Weighting and rebalancing logic - o Attribution and decomposition analytics * Build robust APIs using FastAPI or Flask * Collaborate directly with business users to gather requirements and iterate quickly * Implement testing, versioning, and data validation processes * Ensure integration with internal data sources and reporting tools - Required Skills * 5+ years of Python development experience, ideally in financial services or commodities * Strong proficiency in Pandas, NumPy, and time-series data manipulation * Proven experience with FastAPI or Flask * Familiarity with large datasets and real-time data pipelines * Excellent debugging, profiling, and performance optimization
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Lead Software Engineer - London (Hybrid 1x Per Month) Salary: Up to £100k + Benefits + Stock Options - About Us - Our client is a Insurtech Unicorn looking to expand their engineering team. With the opportunity to work on existing products which have generated millions in revenue to something new changing the landscape of the insurance world, this is the perfect opportunity for a results driven and growth focussed Senior engineer looking to start an ambitious business. The Role - We're seeking a Lead Fullstack Engineer to own the frontend architecture and elevate the B2C user experience across our digital products. This is a high-impact role requiring technical vision, hands-on expertise, and leadership to drive innovation in a rapidly evolving environment. As part of a cross-functional, agile team, you will shape the frontend roadmap, champion best practices, and fos
Lead Software Engineer - London (Hybrid 1x Per Month) Salary: Up to £100k + Benefits + Stock Options - About Us - Our client is a Insurtech Unicorn looking to expand their engineering team. With the opportunity to work on existing products which have generated millions in revenue to something new changing the landscape of the insurance world, this is the perfect opportunity for a results driven and growth focussed Senior engineer looking to start an ambitious business. The Role - We're seeking a Lead Fullstack Engineer to own the frontend architecture and elevate the B2C user experience across our digital products. This is a high-impact role requiring technical vision, hands-on expertise, and leadership to drive innovation in a rapidly evolving environment. As part of a cross-functional, agile team, you will shape the frontend roadmap, champion best practices, and fos
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Mid-Level C++ Developer (5+ years of experience) Location:Hybrid - 2-3 days onsite in Hounslow - Rate:£430 per day (Inside IR35) Duration:12 months (Extension highly likely) Are you an experienced C++ Developer looking for your next long-term contract? We are seeking a technically strong and versatileMid-Level C++ Developerto join our client's high-performing team on a travel technology project. Key Responsibilities * Develop and maintain high-performance Back End components using C++11 or newer. * Design dynamic, responsive Front End interfaces with AngularJS/Angular 2+. * Support and enhance existing systems with a focus on performance, stability, and maintainability. * Collaborate with cross-functional teams (Product Owners, QA, DevOps, etc.) to deliver new features. * Refactor Legacy code and actively contribute to reducing technical debt.
Mid-Level C++ Developer (5+ years of experience) Location:Hybrid - 2-3 days onsite in Hounslow - Rate:£430 per day (Inside IR35) Duration:12 months (Extension highly likely) Are you an experienced C++ Developer looking for your next long-term contract? We are seeking a technically strong and versatileMid-Level C++ Developerto join our client's high-performing team on a travel technology project. Key Responsibilities * Develop and maintain high-performance Back End components using C++11 or newer. * Design dynamic, responsive Front End interfaces with AngularJS/Angular 2+. * Support and enhance existing systems with a focus on performance, stability, and maintainability. * Collaborate with cross-functional teams (Product Owners, QA, DevOps, etc.) to deliver new features. * Refactor Legacy code and actively contribute to reducing technical debt.
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Principal Software Engineer
Principal Software Engineer
Rise Technical Recruitment Limited
London
£100000 - £115000.00 per annum + Progression + Training + Pension
London (Office Based) £100,000 - £115,000 + Progression + Training - An excellent opportunity awaits an experienced software engineer with strong Java and Python skills for a hands-on technical leadership position within an innovative ML-driven SaaS firm, in a role offering technical growth, variety and strong development opportunities. The company is a profitable and renowned business delivering a cutting-edge AI-driven platform that helps optimise business processes in heavy industries. In this role, you will take on a hands-on technical leadership position focused on the full stack development and management of the platform. You'll manage solution architecture and APIs, data engineering, and the performance of AWS cloud services. As a technical authority within the team, you will provide technical guidance and mentorship to more junior members of the development te
London (Office Based) £100,000 - £115,000 + Progression + Training - An excellent opportunity awaits an experienced software engineer with strong Java and Python skills for a hands-on technical leadership position within an innovative ML-driven SaaS firm, in a role offering technical growth, variety and strong development opportunities. The company is a profitable and renowned business delivering a cutting-edge AI-driven platform that helps optimise business processes in heavy industries. In this role, you will take on a hands-on technical leadership position focused on the full stack development and management of the platform. You'll manage solution architecture and APIs, data engineering, and the performance of AWS cloud services. As a technical authority within the team, you will provide technical guidance and mentorship to more junior members of the development te
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We're looking for a skilledFull-Stack Developerwho thrives at the intersection of geospatial data, modern web technologies, and backend API development. Backend:Node.js, Python, .NET (or equivalent) API development * Proven experience infront-end mapping librariesandbackend API development
We're looking for a skilledFull-Stack Developerwho thrives at the intersection of geospatial data, modern web technologies, and backend API development. Backend:Node.js, Python, .NET (or equivalent) API development * Proven experience infront-end mapping librariesandbackend API development
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Experience with Power Automate and API development is a plus.
Experience with Power Automate and API development is a plus.
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Implement schema registries, data contracts, and API-first data governance.
Implement schema registries, data contracts, and API-first data governance.
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Experience with API design standards & integration patterns
Experience with API design standards & integration patterns
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Integration & API Testing - proficiency with REST/OData service testing using tools like Postman or SoapUI
Integration & API Testing - proficiency with REST/OData service testing using tools like Postman or SoapUI
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Senior Full Stack Engineer React .Net Python
Senior Full Stack Engineer React .Net Python
Client Server
South Kensington, SW7
£100000 - £150000 per annum + bonus + benefits
You have REST API experience
You have REST API experience
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The ideal candidate will have a robust background in AWS, Node.js, and React, along with expertise in NoSQL databases, RESTful API design and development, product development, and deployment of applications on both iOS and Android platforms.
The ideal candidate will have a robust background in AWS, Node.js, and React, along with expertise in NoSQL databases, RESTful API design and development, product development, and deployment of applications on both iOS and Android platforms.
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Senior Software Engineer / Software Developer
Senior Software Engineer / Software Developer
AWD Online
MK44, Bedford
From £60,000 to £70,000 per annum + Benefits
We have a fantastic new job opportunity for a Senior Software Engineer / Software Developer who has proven software application development experience across the stack C#, ASP, .NET, Blazor, API Development, Microservices, Containers and Deployment Pipelines. * Strong software development skills across the stack using C#, ASP .NET, Blazor, API development, microservices, containers, and deployment pipelines
We have a fantastic new job opportunity for a Senior Software Engineer / Software Developer who has proven software application development experience across the stack C#, ASP, .NET, Blazor, API Development, Microservices, Containers and Deployment Pipelines. * Strong software development skills across the stack using C#, ASP .NET, Blazor, API development, microservices, containers, and deployment pipelines
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We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Provide first-line support to users, attempting to resolve issues at Level 1. Diagnose and troubleshoot hardware, software, and network issues. Escalate complex incidents to Level 2 and 3 support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with
We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Provide first-line support to users, attempting to resolve issues at Level 1. Diagnose and troubleshoot hardware, software, and network issues. Escalate complex incidents to Level 2 and 3 support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with
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