We are seeking a proactive and growth-driven CRM Architect to support our VIP and Growth teams by managing the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), have a strategic mindset for solving business challenges, and act as a thought partner in scaling the VIP program and growth-focused initiatives. This role will play a critical part in delivering a best-in-class experience for our relationship managers, our high-value clients and enabling business growth through the CRM system. Responsibilities * Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization. * Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs.
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