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Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and all-things-digital solutions, is looking for a Technical Support Engineer to join our dynamic team. 9:00 - 18:00 in UK time zone - 9:00 - 18:00 in US EAST time zone - What You Will Do * Help customers by answering their toughest technical questions * Provide technical support to customers using email, chat, and Zoom * Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs * Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls * Troubleshoot logs to identify errors/exceptions and their root cause * Act as Incident Commander during service incidents and maintain updates on the Status page
Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and all-things-digital solutions, is looking for a Technical Support Engineer to join our dynamic team. 9:00 - 18:00 in UK time zone - 9:00 - 18:00 in US EAST time zone - What You Will Do * Help customers by answering their toughest technical questions * Provide technical support to customers using email, chat, and Zoom * Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs * Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls * Troubleshoot logs to identify errors/exceptions and their root cause * Act as Incident Commander during service incidents and maintain updates on the Status page
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.
Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide.
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