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As a Technical Support Team Lead at Rapid7, youll lead a team of Technical Support Engineers who help customers resolve complex technical issues. Youll combine hands-on problem-solving with coaching and operational oversight to deliver a world-class support experience in our EMEA region. About the Team - The EMEA Technical Support team plays a key role in ensuring our customers receive world-class support as they adopt and scale Rapid7s security products. We are a tight-knit, collaborative group that takes pride in our ability to solve complex problems, support each others development, and consistently deliver excellent service. About the Role - As a Technical Support Team Lead, your primary responsibility will be to drive day-to-day operational excellence, support team growth, and foster a culture of ownership and continuous learning.
As a Technical Support Team Lead at Rapid7, youll lead a team of Technical Support Engineers who help customers resolve complex technical issues. Youll combine hands-on problem-solving with coaching and operational oversight to deliver a world-class support experience in our EMEA region. About the Team - The EMEA Technical Support team plays a key role in ensuring our customers receive world-class support as they adopt and scale Rapid7s security products. We are a tight-knit, collaborative group that takes pride in our ability to solve complex problems, support each others development, and consistently deliver excellent service. About the Role - As a Technical Support Team Lead, your primary responsibility will be to drive day-to-day operational excellence, support team growth, and foster a culture of ownership and continuous learning.
Were looking for a Technical Support Engineer I to join our Belfast team, focused on supporting our InsightAppSec product. In this role, youll troubleshoot complex application security issues, guide customers through technical challenges, and collaborate cross-functionally to deliver outstanding support experiences. If you're passionate about web technologies, eager to learn, and motivated to help customers succeed, we want to hear from you. About the Team - Our ever-growing Technical Support team are seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems. The focus of this position will be on becoming a subject matter expert on, but not limited to InsightAppSec - our cloud-based application security testing solution designed to help organizations identify, prioritize, and manage vulnerabilities
Were looking for a Technical Support Engineer I to join our Belfast team, focused on supporting our InsightAppSec product. In this role, youll troubleshoot complex application security issues, guide customers through technical challenges, and collaborate cross-functionally to deliver outstanding support experiences. If you're passionate about web technologies, eager to learn, and motivated to help customers succeed, we want to hear from you. About the Team - Our ever-growing Technical Support team are seeking candidates who have a passion for providing exceptional customer experiences through solving complex technical problems. The focus of this position will be on becoming a subject matter expert on, but not limited to InsightAppSec - our cloud-based application security testing solution designed to help organizations identify, prioritize, and manage vulnerabilities
Skilled in modern architectural patterns like microservices, API-driven design and event-driven architecture.
Skilled in modern architectural patterns like microservices, API-driven design and event-driven architecture.
Experience with Microsoft Graph API, REST APIs, and cloud integration patterns (Azure preferred).
Experience with Microsoft Graph API, REST APIs, and cloud integration patterns (Azure preferred).
REST API integration expertise using Axios, authentication handling, error management, and data transformation
REST API integration expertise using Axios, authentication handling, error management, and data transformation
New GraphQL API backends.
New GraphQL API backends.
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Locations
- City of London
- Central London
- South East
- East London
- South East London
- West London
- South West London
- North London
- Wembley
- North West London
- Birmingham
- Manchester
- Reading
- Bristol
- Cambridge
- Brighton
- Milton Keynes
- Essex
- Staines
- Luton
- Surrey
- Scotland
- Edinburgh
- Slough
- Southampton
- Colchester
- Leeds
- Watford
- Farnborough
- Glasgow
- Sheffield
- Peterborough
- Hertfordshire
- Chichester
- West Midlands
- Greater Manchester
- Norwich
- Guildford
- Swindon
- Hampshire
- Oxfordshire
- East Anglia
- North East
- Cambridgeshire
- Chelmsford
- Newcastle Upon Tyne
- Oxford
- Chester
- Exeter
- Northamptonshire