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Key Accounts - Contact Centre as a Service Support Engineer
Key Accounts - Contact Centre as a Service Support Engineer
Babble Cloud Limited
High Wycombe, Buckinghamshire
Competitive
Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity - With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! Job Description - Join Our Dynamic Team as a Key Accounts - Contact Centre as a Service Support Engineer! Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment?
Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. * Microsoft Modern Work * Cybersecurity * Contact Centre Technology * Mobile Solutions * Communications & Connectivity - With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions. Join us on this exciting journey and let's achieve greatness together! Job Description - Join Our Dynamic Team as a Key Accounts - Contact Centre as a Service Support Engineer! Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment?
We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance. Being a Senior Technical Consultant at iManage means - You will be responsible for providing implementation expertise on our enterprise projects and initiatives. You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients. You will collaborate closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions. You will be a subject matter expert and trusted advisor to our clients.
We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance. Being a Senior Technical Consultant at iManage means - You will be responsible for providing implementation expertise on our enterprise projects and initiatives. You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients. You will collaborate closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions. You will be a subject matter expert and trusted advisor to our clients.
Optional knowledge of REST API and SWAGGER HubXCT eg SWIFT MTMX Cross Border will be an asset
Optional knowledge of REST API and SWAGGER HubXCT eg SWIFT MTMX Cross Border will be an asset
Introduce new product offerings such as exotic currencies and API products - Extensive development skills and experience with Java, Spring, Hibernate, Open API, Log4J, etc. Good development skills and experience with Angular, JavaScript, TypeScript, CSS, etc. Good understanding of Oracle relational databases with appropriate SQL knowledge.
Introduce new product offerings such as exotic currencies and API products - Extensive development skills and experience with Java, Spring, Hibernate, Open API, Log4J, etc. Good development skills and experience with Angular, JavaScript, TypeScript, CSS, etc. Good understanding of Oracle relational databases with appropriate SQL knowledge.
At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company.
At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company.
At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company.
At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services all via a single API.
The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services all via a single API.
Familiarity with API testing and integration diagnostics
Familiarity with API testing and integration diagnostics
Experience and knowledge of API testing and the use of Postman
Experience and knowledge of API testing and the use of Postman
Ensure consistency in user experience, API design, and operational processes across the capability.
Ensure consistency in user experience, API design, and operational processes across the capability.
Understanding of API usage
Understanding of API usage
NEW
Large-scale data processing; data modeling; holistic, intent-based API design
Large-scale data processing; data modeling; holistic, intent-based API design
NEW
Participate in the evolution and development of the REST API. * .NET, ASP.NET Core Web API
Participate in the evolution and development of the REST API. * .NET, ASP.NET Core Web API
Strong grasp of distributed systems design, data architecture, and API development
Strong grasp of distributed systems design, data architecture, and API development
Strong proficiency in Java (preferably Java 17+), Spring Boot, and RESTful API development
Strong proficiency in Java (preferably Java 17+), Spring Boot, and RESTful API development
Experience of RESTful API Design and authentication with OAUTH
Experience of RESTful API Design and authentication with OAUTH
API Testing: Ability to test APIs using tools like Postman or Swagger.
API Testing: Ability to test APIs using tools like Postman or Swagger.
This is to support the Vonage API group where you will be working with a variety of customers that we aim to solve their business challenges through our Vonage API's
This is to support the Vonage API group where you will be working with a variety of customers that we aim to solve their business challenges through our Vonage API's
Experience working with API-driven platforms, authentication flows, and security best practices.
Experience working with API-driven platforms, authentication flows, and security best practices.
3+ years of experience with API.
3+ years of experience with API.
A solid background in penetration testing with demonstrable experience in Infrastructure, web and API testing.
A solid background in penetration testing with demonstrable experience in Infrastructure, web and API testing.
Uphold high standards for our uptime and latency requirements while not sacrificing the veracity of API responses
Uphold high standards for our uptime and latency requirements while not sacrificing the veracity of API responses
NEW
Experience in REST API service development a plus
Experience in REST API service development a plus
Experience in consuming a RESTful API.
Experience in consuming a RESTful API.
Experience in consuming a RESTful API.
Experience in consuming a RESTful API.