We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. Develop and implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Proven experience in a customer service, call centre, or helpdesk environment, with a focus on quality assurance and complaint handling. If you are passionate about providing exceptional customer service, driving continuous improvement, and ensuring customer satisfaction, we invite you to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaint
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