Your Opportunity: Based in our Enfield office with a hybrid working model, youll join the Global Customer Satisfaction department as a Technical Support Specialist. If youre passionate about providing outstanding customer support, building strong client relationships, and enjoy working in a fast-paced, technology-focused environment, this is the role for you! Were seeking a dedicated French-speaking Technical Support Specialist to assist customers using EBSCO software solutions and help ensure their success. * Troubleshoot and resolve product-related issues * Guide clients through installation, configuration, and upgrades * Monitor customer casework and ensure timely resolution * Conduct proactive service meetings and communicate updates * Advocate for customer needs across internal teams * Deliver internal training and maintain support documentation
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