ey Responsibilities * Lead workshops / discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities. * Design end-to-end ServiceNow solutions and technical architectures that align with organizations strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience. * Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development. * Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customization.
more