Technology Service Engineer – Communication & Collaboration

Technology Service Engineer – Communication & Collaboration
£40,028 to £48,034 per annum pro rata (AfC band 8a), Permanent
Location: Liverpool, Manchester, Bristol or Watford
Ref: 918-IM1264

Ensuring IT aligns with business needs.

NHS Blood and Transplant (NHSBT) is a world leader in delivering a safe and sufficient supply of blood, as well as tissues and solid organs. Each year our donors give around two million donations of blood and 3,500 organs – saving and transforming countless lives.

Our IT helps us manage donations safely through the entire supply chain, from donation through to manufacturing, processing and transfusion/transplantation. We’re constantly seeking new ways to increase productivity and efficiency, and that means rethinking the way we use IT to deliver a better experience for donors, hospital customers, partners and staff.

Over the next four years, we’ll be working towards a simplified set of IT services, hosted in the cloud and developed iteratively to ensure they meet our changing needs – now and in the future. Your IT Services expertise will be critical to making this happen. Focusing primarily in the area of specialist infrastructure you’ll oversee both technical and service issues, ensuring we perform in line with business needs.

In this role as Technical Service Engineer Communication & Collaboration you will be required to actively design, configure and manage a technology set made up of IP telephony technologies, fax solutions, tele-conferencing, Exchange, email, instant messaging and video conferencing platforms, Microsoft Office 365 platforms such as SharePoint and Skype for Business.

To succeed, you’ll need knowledge of IT best practice as defined by ITIL, as well as expertise in all aspects of the full IT service management lifecycle. This should include familiarity with service design and transition, and recognised project management approaches such as PRINCE2 and Agile.

Experience of working in medicine or another regulated environment would be useful. The ability to communicate with both technical and non-technical audiences on a wide variety of complex issues is essential.

Please ensure that you submit a CV with your application form.

Whilst this vacancy is "live", applications may be reviewed with possible telephone interviews and face to face interviews held, therefore this vacancy may close if a successful candidate has been found.

To apply for this and other vacancies within NHSBT, please click the 'Apply' button.

Closing date: 23 February 2017.

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