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Graduate IT Support Analyst

Are you looking for a new and challenging role that offers ongoing training, formal accreditations and an opportunity to progress? A Microsoft Gold partner requires a Graduate Application Support Analyst to join their successful business.

This organisation provide document management for a range of industry sectors across the UK. It is an exciting time for the company as they begin the transition to the cloud, utilising Microsoft Azure. You would be part of this move, providing a face for the business and expanding your technical knowledge. If you are looking for for a career in IT and software, working with technical people and the latest in technologies, this may be the opportunity for you.
Application Support Analyst:

* Excellent customer service experience.
* Understanding of the latest Microsoft Operating Systems, specifically Windows 7 and 8.
* Understanding of Windows Servers and/or SQL servers
* Knowledge / experience of application or desktop support
* Strong team working skills

DESIRABLE SKILLS (non-essential)
* Knowledge of SQL databases
* Previous software support experience
* Computer Science Degree

The successful Graduate IT Support Analyst will be responsible for supporting internal and external users, taking support calls from the business as well as their customers. You will need to demonstrate excellent customer service skills, communicating effectively with technical and non-technical users via the telephone, email and remote software tools. Ideally you will have previous experience supporting bespoke applications.

Within this role, the Application Support Analyst will have the opportunity to work with Senior Support Analysts in order to gain knowledge and receive increased levels of responsibility and access to more challenging and technical issues. You will also have the opportunity to be involved with company projects and complete Software Testing

Big Red are recruiting exclusively for this role, with interview dates reserved for August. Please apply now by sending us your CV for immediate consideration.

Graduate IT Support Analyst
Blisworth, Northampton
£18,000- £22,500

Keywords: Graduate, junior, trainee, IT support analyst, support engineer, product support, application support, 1st line support, first line support, second line support, 2nd line support, helpdesk support, service desk, desktop support, support analyst, software support, systems support, SQL, SQL scripting, customer service, Microsoft OS, Windows 7, Windows 8, Windows server 2008, networks, UAT, user acceptance testing, software testing, SQL server,

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