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Cisco Voice Network Engineer – Cisco Unified Communications

Cisco Voice Network Engineer – Cisco Unified Communications

CCNA, CCNP, IP, Voip, Video Conferencing, Contact Centre, UCCX, UCCE


- Top opportunity for skilled Cisco Voice Engineer to work at a leading corporate client
- Vendor training courses on offer to upskill on UCCE, CUCM experience essential
- Candidate must live within 45 minutes/ 1 hour of Straford Upon Avon or be willing to relocate


Provide complex diagnostic / technical resolution services and support to client needs Engineers and Field Service Engineers in line with contracted SLA agreements,

To manage the network according to SLA, prioritisation, using a procedural discipline to maintain network availability, security and performance.

  • Office based team member, where relevant working unsupervised on a 24x7 shift.
  • Resolving complex technical incidents for the client

Knowledge, Skills & Experience

  • Experience as a network and telecoms engineer in a Customer Service environment holding or having relevant experience or held a Cisco CCNP certification and/or.

Technical Skills:
  • Routinely resolve complex voice and data networking problems both hardware and software related
  • WAN Protocols, Routing Protocols, Switching, IP Telephony, Voice, Security, DWDM
  • Relevant experience or Qualified and accredited to the desired level with Cisco and re-accredited every 3 years to maintain accreditation status.
  • Ability to work to multi task and work in a fast paced environment
  • Contact Centre Experience such as
    • Understand Agents, Skills, Teams, Telephony & Workflow
    • Prompts, Queuing announcements, progress tones, music on hold
    • Inbound call configuration
    • Outbound Call configuration
    • Contact Centre Business Rules
    • The candidate will need some of the below skills, any they cannot do IE UCCE the business will send you on training courses for
      • UCCE
      • CVP (including related network elements)
      • UCCX
      • Detailed Architectural topology
      • Script / Call Flow maps

This is an excellent opportunity to work for one of the UKs leading Cisco Gold Partners and support a corporate client whilst acheiving certifications


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