Do you have a strong background in Windows 2003, Active Directory, and SQL?Would you like work for a Microsoft Gold Partner and build on these skills in an enterprise level environment? RM is the market leader in providing IT Solutions to the UK Education sector, and due to expansion we are looking for a talented Support Engineer with Windows 2003, Active Directory and SQL skills to join us in the support and development of our mission critical systems. This role is a fantastic opportunity for an experienced Support Engineer to gain exposure to a vast array of technologies within an enterprise level environment, and offers training opportunities and the chance to gain certifications such as the MCSE / MCTS / MCITP / MCDBA, whilst working at the cutting edge of technology in a hugely rewarding role.

The role will involve:

• Technical support in our Windows 2003 based environment, including Active Directory, IIS, DNS, DHCP, LANs / WANs & TCP/IP
• Supporting our high volume, high transaction SQL Server 2005 databases.
• Working with complex escalations.You’ll be carrying out in depth analysis and investigation of customer escalations, live systems issues and-data related issues within the SQL Server database.
• Database performance monitoring and tuning of stored procedures, functions and triggers.
• Installing and configuring new environments for demos and pilot projects as well as deploying new or upgraded production environments.
• Working closely with the development and testing teams to contribute to technical design and hardware requirements processes.
• Backup and restores of development and testing databases.
• Taking on project work, for example developing and setting up new environments and systems for new customers and projects.

The individual:

• Of graduate calibre with experience of developing or supporting Microsoft based solutions.
• A technical background encompassing some or several of the following: Windows 2000 / 2003 / 2008, Active Directory, IIS, DNS, DHCP, LANs / WANs, TCP/IP, XML, XSLT and SQL Server 2000 / 2005.
• SQL Server database design skills would be advantageous but are not essential as RM will support you in developing these. 
• Excellent communication and interpersonal skills.
• Solid problem solving skills with strong attention to detail.
• Passionate about delivering an outstanding customer experience. 
• Flexible approach and the ability to make a real contribution to the team in a fast-paced and challenging environment

In return for your efforts you can expect a basic salary of £25,000 - £34,000, bonus, pension scheme, BUPA, life assurance, discounted childcare vouchers and 25 days holiday, with an additional extra holiday purchase scheme. For further information or to apply online, visit our careers website at www.rmcareers.co.uk, click on “Search Careers” and enter vacancy reference 2289.