Wavex has an exciting opportunity for an experienced and ambitious Service Desk Engineer (1st Line Support) to work in a fast-paced and technically challenging environment.
Due to the diverse nature of incidents and technology supported, Wavex seeks engineers with a consultative style and a genuine willingness to learn new skills. We seek bright, diligent individuals with excellent communication skills and a good work ethic. We are offering a competitive salary and benefits, plus substantial opportunity for career development and training.
Job Description
Responsibilities
- Technical incident management
- First-line IT support an remote access
- Remote monitoring of business-critical products and service levels, PC and server configuration and onsite support on an ad hoc basis
- PC and server configuration
- Proactive server monitoring and reporting
- System checks
- Back up monitoring and reporting
- Out of hours scheduled/planned work (chargeable)
Skills
You ideally have:
- Acomprehensive technical grounding, including a goodunderstanding of networking principles and Microsoft server and desktop environments.
- Knowledge of Microsoft Exchange, Group Policies and Active Directory are advantageous
- Excellent communication, diagnostic and troubleshooting skills
- Experience of diagnosing Mac hardware and software issues, or have a good understanding of Mac hardware and software
- Wavex considers all applicants, but the role typically favours those who are fully or part qualified. Relevant MCP, MCSA or MCSE qualifications are a strong bonus. Familiarity with Mac, Lotus Notes, Citrix and Unix environments are a plus
You are:
- Able to prioritise tasks whilst maintaining a clear customer focused approach
- Reliable and willing to solve client demands
- Keen for new experience, responsibility and accountability
- Able to get on with others and be a team-player
Company Benefits
Wavex encourages development of all staff and has a number of staff incentivisation schemes. These include monthly and project related bonuses and a full technical training program. All Service Desk Engineers will receive a funded personalised training plan, to MCSA then MCSE level plus the ability to earn between 10% and 30% in additional bonuses due to monthly performance bonuses. Wavex works with market leading vendors so there is huge opportunity to specialise your skills around new and emerging technologies through hands-on bespoke training programmes.
Wavex offers an extensive benefits package to staff including medical and dental insurance, a company pension scheme, individual travel and training allowances and corporate Gym membership.
About Wavex
Wavex is a dynamic IT Outsourcing provider based in the centre of London (Holborn/Covent Garden) with around 85 staff. Wavex currently offers a range of services from managed services to individual technical solutions such as hosting and co-location, infrastructure project management and implementation, VOIP telephony systems, business continuity planning, and hosted on-line data back-up servicesthrough to high-level consultancy.
Winner of the Sunday Times Best Small Companies to Work for 2008, Best Companies 1 Star Accreditation 2008, Deloitte Fast 50 awards 2006 & 2007 and Growing Business Customer Excellence Awards. We have experienced rapid growth partly due to the range of unique systems we've developed in-house.We have created a fun working environment, promoting good team working ethos and a flat company structure where everyone has a voice.
To apply
If you feel you are interested in the role and want to work in a highly motivated and fun environment, please take our on-line engineers test which will profile your skill-set at http://www.wavex.co.uk/Careers.asp
Please use your full name, ‘Service Desk Engineer’ as the role you are applying for and attach your CV with your application. If you achieve impressive results on our test we will contact you to arrange an interview.
