Product Manager

Product Manager

Zen Internet has a reputation for delivering high quality, customer centric Internet Services for businesses, consistently recognised through numerous awards, independent Web sites and media reviews. An honest, straightforward yet innovative approach to service has driven this success, where focus on quality, not quantity has prevailed.

We are currently looking to recruit a Product Manager to manage the full lifecycle of existing products and also to develop new and enhanced products and services.

This is an excellent opportunity for a self starter to gain significant exposure to both the technical and commercial challenges associated with launching, implementing and developing products and services within an ISP.

The ideal candidate will be an experienced product manager with experience in the technology driven sector developing high quality B2B or B2C products and services.You must be hands-on, be able to work with both technical and commercial teams. You should also have experience of managing relationships with external suppliers.

Key Deliverables

• Identify and maximise market opportunities for a given product or service within each market segment (business, residential, channel), ensuring decisions are taken with a full understanding of impact on business performance
• Develop a clear product strategy for the products, ensuring they are positioned correctly in terms of breadth and depth of functionality
• Demonstrate detailed knowledge of economic, legislative, technological and competitor developments
• Develop product pricing strategy which is well researched, clear and communicated to customers and internal stakeholders

• Identify opportunities to generate increased sales volume and increased average unit sales value, via focused sales and marketing activity
• Monitor product performance on a monthly basis taking corrective action (e.g.pricing review, promotional program, analysis of sales) where necessary
• Work with service provisioning, engineering and support teams to ensure that current and planned products are achievable and delivered to market according to the agreed specification
• Identify new business opportunities within the market segment (range extension, new product/service offerings, new channels to market, third party alliances, etc.) and develop costed Business Proposals for these opportunities
• Develop close working relationship with internal stakeholders including; Sales, Partner Program, Technical Support and Marketing.
• Participate in product review meetings for a given product set ensuring key stakeholders are involved where appropriate

• Educated to degree level
• Experience as a product manager, ideally with the IT market
• An understanding of Internet Technologies is essential
• Strong analytical, project management and problem solving skills, with high attention to detail

• Customer-focused and commercially aware
• Able to think creatively and identify and exploit new business opportunities
• Strong analytical and data manipulation skills
• Strong influencing & negotiation skills
• Ability to think strategically whilst achieving results in immediate area of responsibility
• Excellent planning and organisational skills.
• Excellent communicator able to communicate at all levels
• The ability to manage and prioritise a considerable workload
• A flexible & consultative approach
• The ability to adapt to a changing business and market place
• Methodical and detail conscious

Starting Salary:

Competitive, Depending on experience, plus Benefits

Benefits:

• Salary reviewed every 6 months
• Investment in training
• Optional Group Pension Plan with employer contributions
• Optional opportunity to join a Medicash scheme at Corporate discounted rates
• 22 days annual leave, rising to a maximum of 28 days – dependent upon service
• Free Home Broadband Account; and Discounted Products and Services
• Free car parking
• Discretionary annual bonus, payable in December, dependent upon company performance
• Notice Period: one month

Hours:

37.5 hours per week, 9am - 5pm Monday to Friday.

APPLICANTS MUST BE ELIGIBLE TO LIVE AND WORK IN THE UK