Network Support Administrator – Abingdon
Are you a customer-focused individual with a real passion for technology? Are you looking to pursue a career in IT with support from a close-knit team? If so we have the perfect opportunity for an enthusiastic Network Administrator to join RM, the UK’s market leader in providing IT solutions to education.
In return, we can offer a salary of up to £23,000, plus excellent bonus and benefits and of course training.
RM provides dedicated resource to managing computer networks at educational establishments and the majority of this work is performed remotely by Network Administrators. The Network Administrator takes responsibility for the day to day communication with customers, diagnosing their issues and providing them with a resolution.
Key Responsibilities
- Remote management of single and multi-server networks
- Carrying out general housekeeping and network management tasks, including daily backups, antivirus checking
- Management of issues to resolution for any failures covering software, hardware and infrastructure problems as defined by the service level agreement. This may include third party computers, notebooks and peripherals
- Working closely with schools to understand their needs and developing strong customer relationships
- Proactive to ensure the service delivery targets for the contract are achieved
Skills Required
- Knowledge and experience of supporting Microsoft products, ideally including Windows 2000/2003
- Excellent planning and Organisational skills, with the ability to work proactivelyand effectively with other team members to achieve collective objectives
- Problem solving and trouble shooting skills
- Able to demonstrate strong communication skills, including the ability to communicate technical concepts clearly with non-technical customers
- Educated to GCSE level or equivalent
Why Should You Consider this Role?
This is a great opportunity for an individual who is keen to begin a career in technology. Successful applicants will enjoy a varied and valued role supporting RM’s customers with plenty of opportunity to develop both technical and customer service skills.
To apply simply send your CV to the careers email address or visit the RM web site, click on 'apply now' and enter 2065 into the reference field
