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Technical Support Analyst



days ago

  • Peterborough

  • £19k-£32K - dependent on experience/qualifications + amazing benefits
  • Job type:

Your technical know how will thrive here

Problem solver extraordinaire

25% shift allowance on top of the annual salary divided into 12 monthly payments.

Mon - Fri - Morning Shift 06.45 - 15.30

Mon - Fri - Afternoon Shift 10.00 - 18.45

6 days off and on to 4 night shifts - Fri - Mon - 18.45 - 06.45

4 days off and return for Sat & Sun - 06.45 - 18.45

1 day off then 3 night shifts Tues, Weds and Thursday 18.45 - 06.45 to fall back onto the Morning shift as per above

Pushing back the frontiers of business, enabling deals, sparking big ideas, connecting great people – we do all that and more. That’s why we created Virgin Media Business back in 2009 – to transform the market and offer business customers something different.

Changing the game takes some very special people. We might be all about business, but our people check their corporate masks in at reception. They’re super sharp and always switched on. Flexible, friendly, and up for any challenge.. So if you join us as a Technical Support Analyst, get ready for something new.

Running the largest nationwide fibre-optic network in the UK comes with many challenges. Not least, making sure we provide our business customers with the very best service while handling their technical enquiries. That’s what’s needed here. Dealing with calls courteously and efficiently, you’ll carry out detailed fault diagnostics to try and resolve any issues. And, if you can’t get to the crux of the matter, we’ll rely on you to pass it on to the appropriate technical team and let line management know an issue needs attention.

Innovative and challenging, brilliant at customer service and great at identifying and resolving problems, you thrive in a high-pressure environment. What’s more, your commercial experience has been gained working in a buzzing customer faults call centre. An understanding of Microsoft Office apps and general internet working, TCP/IP principles & DNS is key, with knowledge of Alcatel, Cisco and Netgear router/switch technology a plus. You’ll also need proven network fault troubleshooting skills and sound knowledge of Internet, while CCNA/A+ and/or Network + industry certification would be ideal.

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work – and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, broadband and cable.

Ready to turn it on?

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