- Undertake the daily clean-up and resolving of system database issues (unspecified exams/patient data/order entry) for the UK Market.
- Serve as liaison between Imaging Informatics Manager, Data Centre Manager, Facility IT & S and vendors for implementation, troubleshooting & interface of imaging system hardware and software.
- Orient and train staff (especially Power Users) and physicians in use of Imaging and Clinical Management Systems.
- Act as liaison to physicians and staff and provide technical guidance to facility staff and other users.
- Serve as primary trouble shooter for Imaging Management Systems, Patient Keeper, MedSpeech and other clinical IT equipment.
- Work with Application Development to develop, test, monitor and optimize interfaces with Image and Clinical Management Systems.
- Troubleshoot and act as liaison for Image Systems/Meditech interfaces for UK Market working as part of a team.
- Troubleshoot and act as liaison for Image Management and Clinical System/Meditech interfaces for UK Market working as part of a team.
- Assist in the development and enforcement of Policies and Procedures for Image Management which are consistent with IT&S, Radiology, Cardiology and relevant department Policies and Procedures.
- Review system error logs and initiates corrective action with facility users.
- Responsible for after-hours support calls for Image Management systems and supported Clinical IT systems throughout the UK Market, working with the Help Desk Manager to provide practical on-call support.
- Communicate with facility Power users to ensure uniformity/continuity of systems databases and the Meditech system and monitor QC as required by accreditation bodies.
- Manage Market User Database with password maintenance, physician agreements and security.
- Provide second and third level support for user issues for primary applications and departments, including managing vendor response in problem resolution.
- Provide secondary support for user issues on other applications and departments, including on call as required.
- Support (and may be assigned a project manager role) for projects that relate to primary applications and departments; conducts meetings with involved parties on project progress and issues.
- Work with appropriate IT&S staff, Power Users, and business Sponsors / Stewards/Leads to develop documentation, plans for training, process change programmes and training materials, taking a lead in educating and developing power users in radiology module.
- Monitor, understand, and effectively communicate the implications of system functionality/technical changes and the impacts to both clinical and business operations, always seeking improvements.
- Identify opportunities for standardization and participates in related work groups to standardize system files, functions, and reports.
- Coordinate the testing and implementation of software upgrades and releases, providing support in the integrated testing when required and guides end user testing.
- Provide on site support during implementations as directed.
- Ensure system developments and new systems are fit for purpose and maintenance processes are in place before Go Live or Update processes.
- Follow IT&S processes and procedures; understands and adheres to the use of Change Control Procedures and Service Level Agreements.
- Adhere to the Code of Conduct and other requirements identified by the Ethics and Compliance Officer.
- Effectively communicate with Management on issues and concerns related to day to day operations or issues related to the role and responsibilities of the post holder.
- Actively strive to ensure that the expectations of Imaging Informatics Service Level Agreements are met or exceeded.
- Protect patient confidentiality, assets, and support infrastructure through compliance with company policy, legislation, and cooperation with the Security Administrator.
- Support the testing and implementations of Image Management related upgrades and releases, and provide support in the integrated testing when required and undertaking initial testing.
- Perform other duties as assigned by the Head of Imaging Informatics, which may occur outside of normal business hours as required by business circumstances.
Requirements KNOWLDEGE AND UNDERSTANDING
PROBLEM SOLVING ABILITY
- A degree/equivalent professional qualification in Computer Science, Clinical Healthcare qualification, or related discipline preferred: e.g. Graduate of an accredited school of Radiological Technology. Registered with the HPC (Health Professionals Council) if applicable. Advanced training and/or certification in Image management system administration and project management is desirable.
- Broad knowledge of the Healthcare Information Systems (HCIS) including an understanding of the system integration throughout the departments. Experience in the use of MEDITECH software in relevant modules highly desirable.
- Required: Two years experience in a hospital imaging environment or equivalent.
- Maintains knowledge of new technology, healthcare trends, and hospital information system development.
- Responsible for the understanding and commitment to the mission, philosophy, and values of the company organization.
RISK AND RESPONSIBILITIES
- Reasoning, math, and language skills should be performed at advanced levels.
- Understanding of Image Management and/or Clinical IT systems.
- Understanding of the MEDITECH applications and the interaction between other systems and applications.
- Understanding of basic HCIS integration issues.
- Understanding of network/infrastructure management.
- Ability to accurately assess, report and resolve (within experience level) problems.
SKILLS AND EFFORT
- Develops and maintains expertise in assigned skill areas.
- Actively strives to ensure that the expectations of IT&S Service Level Agreements are met or exceeded .
- Supports initiatives to adjust group culture to respond positively to the requirements of the legislation.
- Maximizes the organisations investment by understanding and promoting the utilization of full potential of the systems.
- Responsible for problem solving related to those projects and initiatives for which the position holder is the sponsor.
- Responsible for the storage and security of records and documentation related to those projects and initiatives for which the position holder is the sponsor.
- Ability to multi-task and perform in a calm and business like manner under stressful circumstances.
- Able to prioritise tasks to address the best interest of the business.
- Able to develop training materials and effective training to colleagues.
- Excellent oral and written communication skills.
- Excellent analytical and trouble shooting skills.
- Ability to prioritise and escalate issues appropriately.
- Ability to work independently as well as a team member.
- Demonstrated ability to interact with all levels of management.
- Demonstrated advanced critical thinking and problem solving skills.
- Ability to interact with vendors and other allied professionals.
- Proficient with PC office automation software.
- Able to facilitate meetings and conduct workshops or training as required.
- Qualities desired: enthusiasm, persistence, analytic problem solving and creativity.
- The physical demands of this position will be primarily light requiring the ability to lift up to 30 pounds maximum with infrequent lifting and/or carrying of objects weighing up to 20 pounds. Occasional stooping, kneeling, reaching and fingering are required.
- Expressing or exchanging ideas by means of the spoken word is required.
- Perceiving the nature of sound by the ear required.
- The ability to see and obtain impressions through the eyes of shape, size, distance motions, or other characteristics of objects is required. This requires a seeing acuity of near: with clarity of vision at 20 inches or less, depth perception, four-way field or vision, sharp eye focus and ability to identify and distinguish colours.
- This job requires 60% sitting and 40% standing or walking.
- Primarily works in an office and uses VDU extensively.
- Light lifting only.
- Travels to hospitals and affiliated entities as needed to perform project and support related work.
- Travels to vendor locations for application training and client meetings. Travels to entities or vendor facilities and may require out of town travel.
The Imaging Informatics System Administrators are responsible for the operational administration and for supporting network management of all Image Management and Clinical System servers and workstations, working with the responsible IT&S Network Technician(s) and site based clinical staff to ensure sustained quality of Image Management and Clinical services within the overall context of IT&S infrastructure services. This includes the following functions and activities:
- Daily system monitoring
- Support for storage media management as required
- User management
- Quality control and performance monitoring
- Study monitoring and patient information management
- Training for new and ongoing users
- Trouble-shooting and problem solving
- System and Data Security
- The System Administrator works under the direction of the Operations Leader who co-ordinates activities with the Head of Imaging Informatics, the IT&S Department and the local Departments as appropriate.
AREAS OF RESPONSIBLITY
Responsibilities of the Imaging Informatics System Administrators (SA) are described below for each major functional area or activity. The technical aspects of the network and system administration remain with the Data Centre Manager and team.
The Imaging Informatics SAs can, and should, assist with some aspects of network monitoring and support with a view to being fully familiar with the tasks involved and their implications in order to work constructively on problem solving and development work.
Storage Media Management is primarily the responsibility of the Data Centre Technician Coordinator.
The Imaging Informatics System Administrators must comply with Data Centre standards.
The Help Desk Manager is responsible Adding/Changing/Deleting Users on NT Server, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users; and maintaining appropriate documentation for all NT user management functions.
The Imaging Informatics Systems Administrators must be familiar with IT&S standards and procedures in this area. Adding/Changing/Deleting users, including adding new users to the database, putting new users into appropriate user groups, granting appropriate database privileges, changing user profiles, deleting users; and maintaining appropriate documentation for all users’ management functions.
Network Management is primarily the responsibility of the Data Centre Manager. The Imaging Informatics System Administrator must comply with Data Centre standards for and may be required to work with IT organization to resolve any Network Management Issues including but not limited to:
- Name Resolution, including IP address management, DHCP Server WINS and/or DNS server management;
- Switch, Router, Fire Wall, including network hub/switch, router, fire wall setting, etc.
- Wiring, including new wiring, maintaining, changing, etc.
- Domain Management, including PDC, BDC, etc.
- Network Trouble-shooting and Problem-solving, including factors related to network connection, data transfer performance, etc.
Quality Control and Performance Monitoring:
- Study Monitoring and Patient Information Management:
- Monitoring unmatched studies.
- Correcting studies when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
- Correcting study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
- Notifying Vendor Service that correcting study using Database Tool is necessary, when database mismatches occur and cannot be corrected; or when changing database information, using Database Tool, is necessary.
- Providing User Training, including planning, coordinating and delivering training (personnel, site, equipment, materials) with Vendor training personnel, upon System purchase, and during software upgrades.
- Training additional new users and providing refresher training for all users as needed.
- Participating in System Administrator and QC training provided by Vendor; remaining current in new versions and techniques.
- Participating in IT&S Network Management training provided through the Data Centre Manager remaining current in new IT&S standards, policies, versions and techniques.
System Configuration Changes and Modifications:
Technical Documentation and Management Reporting:
- Working within IT&S policies, standards and procedures and under the direction of the Data Centre Manager in relation to any changes relating to Image Management devices and under the direction of the Head of Imaging Informatics in other areas, ensuring that IT&S / compagny asset registers (equipment, HW and SW) are maintained.
- Notifying and coordinating installations with Purchasing, relevant business colleagues, IT&S Department and Vendor personnel when adding new devices, moving or removing Vendor supplied hardware, adding new purchased workstation licenses, database license, DICOM license, RIS interface license, etc.
- Under the direction of the Data Centre Manager, install and setup workstation hardware supplied by the organization, including physicians’ PCs to be able to use PACS Diagnostic/Review/Desktop workstation license.
- Notifying, planning, and coordinating installation with relevant business colleagues and Vendor personnel to add modality connections, including interfaces to new modalities.
- Notifying and coordinating with relevant business colleagues and Vendor personnel when moves/changes to modalities’ DICOM storage locations are required.
- Planning and coordinating software upgrades with Vendor personnel and relevant IT&S colleagues.
- Tracking and notifying Vendor personnel when modality software upgrades, HIS system software upgrades, or other related information system software upgrades are required.
- Trouble-shooting and Problem Solving: (working with appropriate colleagues in IT&S and the business)
- Analyzing and notifying Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution.
- Analyzing and solving hardware problems related to hardware supplied by the organization.
- Analyzing and working with Vendor personnel to resolve software problems, e.g., images cannot be sent or viewed, backup, etc.
- Restoring data from backup.
- Analyzing and working with Vendor personnel to resolve software communication problems, including modality communication problems, HIS communication problems, etc, and other operational problems working with the business.
- Developing and implementing policies and procedures, in cooperation with IT&S, Radiology, Cardiology and other impacted Managers to assure that system monitoring (including operational use) and effective backup procedures are followed.
- Developing and maintaining materials and records (attendance, etc.) for user training.
- Developing and providing regular management reports to Administration and Information Systems.
A complete job description, if you are interested, feel free to apply