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IT Support Engineer

  • London

  • Salary from £28,000 to £32,000 per annum
  • Job type:

Company Context

VSI provides multilingual services (such as subtitling and dubbing) for the entertainment industry and for corporate clients around the world. Our services also include translation, artwork, voice-overs, editing and digital services. Our head office is in London’s West End; we have offices in several countries and work with some of the biggest global brands. We are leaders in our field.

Job overview

We are looking for an IT Support Engineer with a proven track record of success in a comparable role. You will be working closely with the IT Manager to ensure the day-to-day running of the computer systems.

A keen willingness to learn is essential to this hands-on role.

Main duties and responsibilities


-First line support/helpdesk environment – Helpdesk ticketing system, logging calls

-Administration and maintenance of company’s internal systems

-Configuration and set-up of all new workstations and laptops, including maintain existing equipment.

-Daily log checks for servers, backups and other key systems

-Running of key reports for the IT manager

-Out of hours, overnight and weekend support is required as part of the role

Required Experience

-Experience in a previous help desk/support position with good troubleshooting skills in a Mac/PC cross-platform environment

-Apple MAC OS X Client / Server experience 10.6 - 10.9

-Linux Cent OS 5 & 6 Server experience

-Microsoft Server 2008 R2 and Microsoft Exchange 2010 or higher experience

-Microsoft Windows XP/7 desktop platform

-Microsoft Office 2013 and Office for Mac 2011

-Active directory and group policy maintenance

-VMware Fusion, VMware cluster experience

-NAS / SAN and iSCSI /Fibre Channel experience

-Good understanding of VoIP and service integration, preferably Open Source

-Good knowledge of protocols / techniques IPv4, switching, DHCP, DNS, AFP, SMB, WINS

-Good knowledge of TeamViewer and Apple Remote Desktop administration

-Good knowledge of disk imaging and deployments experience

-Good command-line and shell scripting skills (Apple & Linux Terminal)

-An understanding of LAMP administration

-Experience of installing and configuring computer hardware and software

-Helpdesk system and working to SLA’s

-Show a willingness to learn and advance in the role

-Willingness to study and expand your skillset to adapt to the latest technologies that are released

Required Skills

The ideal candidate will possess the following:

-Excellent network troubleshooting skills

-Excellent literacy, numeracy, organisational and communication skills

-Good Apple Mac, PC and Linux troubleshooting skills

-Ability to identify and solve problems quickly

-Excellent communication and customer care skills with the ability to manage and prioritise your work load


The ideal candidate will possess the following:

-Apple Qualifications such as ACTC advantageous

-CompTIA Linux+, A+ and N+ advantageous

-VCP Qualifications advantageous

-Cisco CCNP/CCNA advantageous

Applicants will need a proven track record of experience providing 1st line technical support in a mixed Microsoft / Apple environment. In addition, candidates should be organised and be a good communicator.

It would also be preferable if you have experience in working in a Media environment.

The overriding factor will be your ability to engage with staff over the phone. Candidates must be enthusiastic, willing to learn, keen to make a difference and be passionate about customer service. You must be able to demonstrate how you have “gone the extra mile” or shown particular attention to detail.

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