Capita is the UK's leading outsourcing company and is looking for someone to join our team in Basingstoke in a 1st/2nd Line Helpdesk Support. This a fantastic opportunity to work on a busy helpdesk for a 3 month contract:
Main Duties will include:
* Providing first, and single, point of contact into Capita Services Desks for all supported businesses
* Responding to calls placed via a variety of media
* Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software.
* Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
* Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
* To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLAs and Key Performance Indicators (KPIs) are met.
If you are available to start a new contract immediately, please do not hesitate to apply below today.Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
