Change, Configuration and Release Analyst

Location:: Bradford (BD5) View map

Salary:: From £18,000 to £24,000 per annum Dependant on Experience
Date posted:: Unspecified
Job type:: Permanent
Company:: Yorkshire Building Society
Contact:: Sean Allen
Ref:: CWJobs/2247
Job ID:: 52723525

Change, Configuration and Release Analyst

Location: Yorkshire Drive, Bradford
Salary: £18,000 - £24,000 Dependant on Experience
Hours of work: Monday to Friday 9am – 5pm
Closing Date: 9th February 2012

Purpose of Role:

Working within the Change, Configuration and Release Management team, YBS are looking to recruit a permanent Change, Configuration and Release Analyst.

This role will involve applying the Society’s Change, Configuration and Release policies to manage (and deploy where appropriate) IT Changes through their lifecycle from submission to the completion and closure of the Change request, analysing Post Implementation Reviews (PIR) for all changes, reviewing results from the work carried out and identifying areas of improvement for future implementations. Risk/Conflict Management is a key aspect of the role to ensure Service Continuity.

The role also includes the updating of the Configuration Management database (CMDB) after the implementation of changes, the creation of new Configuration Items (CI`s) and relationships to reflect a true picture of the infrastructure.

If you:

Have a broad understanding of Service Management principles and disciplines, based on ITIL best practice.

Are meticulous and assertive

Possess sound MS Office skills.

Have the ability to use a wide range of communication and interpersonal skills to negotiate at all levels.

Have the ability to work with minimal supervision.

Possess good problem solving and resolution skills

Have a high degree of analytical skills

Have the ability to work flexibly under pressure

Have the ability to use own initiative.

Are organised and methodical approach

Possess excellent customer care skills with the ability to identify a customer’s requirements and to recognise whether these can be effectively and safely met

Have the ability to handle detailed technical and non-technical data, comprehend and communicate essential information in a compelling way to non technical production staff.

We offer:

25 days holiday plus bank holidays
Pension Scheme
Healthcare
On site restaurant
Head Office Bonus scheme
On site gym
Subsidised staff investment and mortgage products

Yorkshire Building Society is an equal opportunities employer

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